Acorn Host - Fertile Ground
Portland, Oregon · 24/7 Tech Support · Customer Portal
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Support

New Orders

  1. How long does it take to set up new accounts?
  2. How do I move my website to your server without downtime?
  3. Do you offer a non-profit plan?
  4. Where can I find my FTP and nameserver settings?
  5. How do I see what my site looks like before I change my nameservers?
  6. Do you offer any templates or a site building program?
  7. Do you provide design services?
  8. Can I sign up if I don't have a domain yet?
  9. Do you offer VPS products or dedicated servers?
  10. Do you offer email-only hosting plans?
  11. Do I have to sign a contract?

Control Panel (Cpanel)

  1. Where is my control panel?
  2. How do I free up space in my account?
  3. How do I install Wordpress, Zen Cart, and other pre-installed scripts?
  4. What is the difference between parked domains and addon domains?

Troubleshooting

  1. I just set up my account and I can't get my site to show up.
  2. Help! My site is down!
  3. When I go to my site I get a "Forbidden" page.
  4. I can't receive email
  5. I cannot send mail from Outlook or Outlook Express.

SSL and Dedicated IPs

  1. Do I need to purchase a dedicated IP address?
  2. Can I purchase an SSL certificate from Acorn Host?
  3. Can I use an SSL certificate from another vendor?
  4. Do you offer shared SSL?

Policies

  1. Do you place ads on your web hosting accounts?
  2. What is your policy on spamming or bulk email?
  3. Are any scripts banned on your servers?
  4. What are your web hosting Terms of Service or Acceptable Use Policy?
  5. Is your technical support outsourced?

Email

  1. How many email accounts can I have?
  2. How do I create new email accounts?
  3. How do I set up my email accounts in Outlook Express?
  4. Do you support IMAP email accounts?
  5. Do you offer a way to send newsletters?
  6. Do you offer mailing lists or a listserv?
  7. What spam-fighting features to you offer?
  8. Do you offer webmail?
  9. Is there a limit to the number of emails I can send?

Servers

  1. How do I use FTP to upload my website files?
  2. Do you offer SSH Shell, Telnet, or SFTP access?
  3. What server OS and software are you running?
  4. Do you support ASP, JSP, or Cold Fusion?
  5. Do you support Microsoft FrontPage Extensions?
  6. Do you have the GD libraries installed? What about Image Magick?
  7. What is your backup system like?
  8. Is your hosting compatible with Macs and/or iWeb?
  9. Can I run Magento E-commerce?

Billing

  1. Will my hosting account renew automatically?
  2. What happens if I exceed my disk space or bandwidth?

Domains

  1. How do I change the nameservers for my domain?
  2. Where can I purchase a domain name?
  3. How can I find out who my domain registrar is?
  4. Do you sell domain names?
  5. My domain name registrar or previous host has disappeared - how do I get my domain back?

Tips and Tricks

  1. How do I get my website listed on search engines like Google?
  2. How do I get listed in the customer directory?
  3. Where can I find inexpensive stock photos to use on my site?
  4. How can I set up a form on my website?
  5. How can I link to Acorn Host? Do you have buttons?